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IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Ground Operations Management with AHM (partner-taught or self-study)

What you will learn

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Course content

The key topics that are covered during this course include:

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

Supporting materials

This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the IATA AHM has been included in the study kit, as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The price of the study kit includes:

Who should attend

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

COURES PRICE : USD 760 (e-book) / USD 785 (printed)

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.