IATA Passenger Ground Services (partner-taught or self-study)

What you will learn

Upon completing this course you will have the skills to:

• Understand how airlines and airports operate in relation to the provision of passenger services
•  Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
•  Interpret the respective regulatory requirements related to passenger and baggage transport
•  Understand how computer reservations and departure control systems operate
•  Ensure safe and secure passenger and baggage transport
•  Provide superior customer service in a demanding customer facing environment
•  Learn about the latest technological innovations in passenger services
•  Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course content

The key topics that are covered during this course include:

•  Introduction to airport and airline operations
•  Computer Reservations (CRS) and Departure Control Systems (DCS) functions
•  Passenger and Baggage check-in procedures (airport and off-site)
•  Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
•  Dangerous Goods regulations awareness for passenger service agents
•  Managing passenger interactions
•  Aviation security procedures for passenger and baggage transport
•  Enhanced passenger facilitation, latest innovations and career opportunities

Who should attend

This course is recommended for:

• Airline passenger service staff
•  Ground Handling Agents’ passenger services staff
•  Airport operators’ staff providing passenger services
•  Civil Aviation Authorities’ staff providing passenger services
•  Anyone wishing to start a career as a Passenger Service Agent

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

• Method: Online exam with remote supervision
• Format: 100 multiple-choice questions. Closed course book exam.
• Time Allowance: 3 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 90% correct answers
• Number of exam attempts: 2

COURSE PRICE: 400 USD (e-book) / 425 USD (printed)