IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

 IATA Passenger Ground Services (partner-taught or self-study)


What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  •  Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  •  Interpret the respective regulatory requirements related to passenger and baggage transport
  •  Understand how computer reservations and departure control systems operate
  •  Ensure safe and secure passenger and baggage transport
  •  Provide superior customer service in a demanding customer facing environment
  •  Learn about the latest technological innovations in passenger services
  •  Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course content

The key topics that are covered during this course include:

  •  Introduction to airport and airline operations
  •  Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  •  Passenger and Baggage check-in procedures (airport and off-site)
  •  Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  •  Dangerous Goods regulations awareness for passenger service agents
  •  Managing passenger interactions
  •  Aviation security procedures for passenger and baggage transport
  •  Enhanced passenger facilitation, latest innovations and career opportunities

Who should attend

This course is recommended for:

  • Airline passenger service staff
  •  Ground Handling Agents’ passenger services staff
  •  Airport operators’ staff providing passenger services
  •  Civil Aviation Authorities’ staff providing passenger services
  •  Anyone wishing to start a career as a Passenger Service Agent

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

  • Method: Online exam with remote supervision
  • Format: 100 multiple-choice questions. Closed course book exam.
  • Time Allowance: 3 hours
  • Passing Grade: 60% correct answers
  • Distinction Grade: 90% correct answers
  • Number of exam attempts: 2

COURSE PRICE: 400 USD (e-book) / 425 USD (printed)