IATA Human Factors for Ground Operations - Fundamentals (e-learning)

What you will learn

Upon completing this course you will have the skills to:

• Recognize human behavior and errors
• Discuss the limits of human capacity
• Identify the main human factor issues in ground operations
• Examine the influence of human factors in a team

Course content

The key topics that are covered during this course include:

• Human factor basics
• Human capacity
• Main Issues in Ground Operations
• Teamwork

Who should attend

This course is recommended for:

• Ground handling agents
• Airline and Terminal staff working at the airport

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded an  IATA Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Non-supervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: Multiple-choice questions
• Number of questions: 15
• Time allowance: 45 minutes
• Passing grade: 70% correct answers
• Number of assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 15 multiple-choice questions
• Time allowance: 45 minutes
• Passing grade: 70% correct answers
• Distinction: 90% correct answers
• Number of exam/assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.

COURSE PRICE :80 USD