IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Assisting Travelers with Special Needs (partner-taught or self-study)


What you will learn

Upon completing this course you will have the skills to:

  • Explain the service needs and business opportunities in the special needs travel market
  • Define support services available to travelers with special needs provided by the different non-air travel business sectors
  • Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
  • Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation

Course content

  • Who are special needs travelers and how are they different or similar to regular travelers?
  • Growing your business in the special needs traveler segment
  • Which supplier services and support are available for special needs travelers, what to look for and how to secure them
  • Best practices in handling the emergency needs of your traveling customers

Who should attend

This course is recommended for:

  • Travel business staff and owners, including agencies, reservation centers and operators
  • Airport and/or airline passenger services staff
  • Medical support services providers

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.

  • Exam Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
  • Exam Format: Multiple-choice questions. No Calculators or extra materials allowed.
  • Number of questions: 60
  • Time Allowance: 2 hours
  • Passing Grade: 70% correct answers
  • Number of exam attempts: 1