IATA Assisting Travelers with Special Needs (partner-taught or self-study)

What you will learn

Upon completing this course you will have the skills to:

• Explain the service needs and business opportunities in the special needs travel market
• Define support services available to travelers with special needs provided by the different non-air travel business sectors
• Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
• Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation

Course content

• Who are special needs travelers and how are they different or similar to regular travelers?
• Growing your business in the special needs traveler segment
• Which supplier services and support are available for special needs travelers, what to look for and how to secure them
• Best practices in handling the emergency needs of your traveling customers

Who should attend

This course is recommended for:

• Travel business staff and owners, including agencies, reservation centers and operators
• Airport and/or airline passenger services staff
• Medical support services providers

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.

• Exam Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
• Exam Format: Multiple-choice questions. No Calculators or extra materials allowed.
• Number of questions: 60
• Time Allowance: 2 hours
• Passing Grade: 70% correct answers
• Number of exam attempts: 1

COURSE PRICE :100 USD