IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Diversity and Inclusion (e-learning)


What you will learn

Upon completing this course you will have the skills to:

  • Define Diversity and Inclusion in relation to the workplace
  • Recognize the importance and benefits of diversity and inclusion practices to the airline industry
  • Compare and contrast diversity and inclusion programs in airlines
  • Define how diversity and inclusion programs can be embedded into the corporate culture

Course content

  • Definition of Diversity and Inclusion
  • Diversity and Inclusion programs within the airline environment
  • Case study: Women in Aviation - easyJet
  • Case study: Changing policy to allow cultural tattoos for frontline employees at Air New Zealand
  • Embedding diversity and inclusion practices into the corporate culture


  • Case studies
  • Self-assessment
  • Research

Who should attend

This course is recommended for:

  • HR Managers
  • Team Leaders
  • Professionals interest in what the aviation industry is doing regarding L&D

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded an IATA Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

  • Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
  • Format: 5 multiple-choice questions
  • Time allowance: 20 minutes
  • Passing grade: 60% correct answers
  • Distinction: 90% correct answers
  • Number of exam/assessment attempts: 1

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.