IATA Passenger Ground Services for the Leadership & Management Training Program (partner-taught or self-study)
What you will learn
Upon completing this course you will have the skills to:
- Understand how airlines and airports operate in relation to the provision of passenger services
- Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
- Interpret the respective regulatory requirements related to passenger and baggage transport
- Understand how computer reservations and departure control systems operate
- Ensure safe and secure passenger & baggage transport
- Provide superior customer service in a demanding customer facing environment
- Learn about the latest technological innovations in passenger services
- Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Course content
IATA Passenger Ground Services course
- Introduction to airport and airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport and off-site)
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
HMM© access
This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.
HMM offers the following on-demand features to help you achieve more on the job:
- Concise lessons and tools for fast and effective learning
- Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
- Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
- Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
- Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
- Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders
Who should attend
This course is recommended for:
- Airline passenger service staff
- Ground Handling Agents’ passenger services staff
- Airport operators’ staff providing passenger services
- Civil Aviation Authorities’ staff providing passenger services
- Anyone wishing to start a career as a Passenger Service Agent
Certificate awarded
An IATA Certificate is awarded to participants successfully passing the final exam.
Exam information
Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.
- Method: Online exam with remote supervision (OERS)
- Format: 100 multiple-choice questions. Closed course book.
- Time allowance: 3 hours
- Passing grade: 60% correct answers
- Distinction grade: 90% correct answers
- Number of exam attempts: 2
Harvard ManageMentor© Exam
A Harvard ManageMentor© certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.
- Method: Online assessment
- Format: Multiple-choice questions
- Number of questions: 10 or less per HMM© module
- Time allowed: The assessment can be retaken as many times as you need to pass
- Passing grade: You must score at least 70% on the assessment.
COURSE PRICE: USD 1,000 (e-book)