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IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Ground Operation Leadership & Management Diploma


  • The IATA course requires approximately 60-70 hours of study.
  • Additional time will be required for the 10 HMM© modules. Each HMM© self-study module requires approximately 2-4 hours of study

What you will learn

  • Control and supervise an airline station in a self-handled or outsourced environment.
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Station handling needs reduce costs and provide quality service.
  • Prevent fraud by being knowledageable about the current method that fraudsters use to dilute airline revenues.
  • Implement a Safety and security Station Management System according to industry standards and recommended practices.
  • Motivate staff and effectively monitor thier performance.
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
  • build or refresh management and leadership skills.
  • Respond to management challenges effectively.

To complete the diploma you will be required to complete 10 HMM© modules of your choice

Leading Yourself

  • Career Management , Ethics at Work

Leading Others

  • Coaching , Diversity
  • Feedback Essentials
  • Global Collaboration
  • Leading People
  • Performance Appraisal
  • Retaining Employees
  • Team Creation
  • Team Management

Leading the Business

  • Budgeting
  • Business Plan Development
  • Customer Focus
  • Decision Making
  • Innovation and Creativity
  • Process Improvement
  • Strategic Thinking

Course content

  • The importance of Operational and Occupational Health and Safety training.
  • Managing risk and the components of Emergency Response Plans.
  • The use of SGHA contracts and Service Level Agreements.
  • Operational standards in the IATA Airport Handling Manual.
  • The latest trends in passenger/baggage handling and catering.

Who should attend

  • airline ground handling , Airport authorities
  • Ground operation professionals at a supervisory level

Supporting Materials

  • The AHM has been includeed in the study kit , The latest IATA Airport Handling Manual (AHM) software MS Windows download (single user license) represent a value of $587 included in the price of this course!


  • Participants are recommended to have at least 2 years of professional experience across ground handling functions.

Certificate awarded

  • You will recive an IATA Certificate upon successful completion of IATA exam , grade of 70%.
  • A Harvard ManageMentor certificate of completion is awarded for each module.
  • You will receive an IATA Leadership and Management Diploma.

Exam information

  • Exam Method : Online exam with remote supervision.
  • Exam Format: 100 Multiple Choice questions, Closed Text Book 3 hours.
  • Passing Grade: 60 correct answers , Distinction Grade: 90 correct answers.

Harvard ManageMentor© Exam

  • Exam Method: Online assessment 10 Multiple-choice questions.
  • Time Allowed: The assessment can be retaken as many times as you need to pass.
  • Passing Grade: You must score at least 70% on the assessment.