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IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Airport Ramp Services Leadership & Management Diploma


  • The IATA course requires approximately 40 hours of study.
  • Additional time will be required for the 10 HMM© modules. Each HMM© self-study module requires approximately 2-4 hours of study

What you will learn

  • The ground operations working environment.
  • Standard ramp operations terminology.
  • The departments of an airport and how they work together.
  • Basic safety and security for efficient operations.
  • Procedures for key aircraft ground servicing tasks.
  • IATA Airport Handling Manual and IATA Ground Operations Manual standards.
  • Build or refresh management and leadership skills.
  • Respond to management challenges effectively.

HMM© modules

Leading Yourself

  • Career Management , Ethics at Work

Leading Others

  • Coaching , Diversity
  • Feedback Essentials
  • Global Collaboration
  • Leading People
  • Performance Appraisal
  • Retaining Employees
  • Team Creation , Team Management

Leading the Business

  • Budgeting
  • Business Plan Development
  • Customer Focus
  • Decision Making
  • Innovation and Creativity
  • Process Improvement
  • Strategic Thinking

Course content

  • Introduction to the airside environment and airport ramp services.
  • Aircraft characteristics and turnaround plan.
  • Cleaning, catering and other services.
  • Ground service equipment.
  • Standard operating procedures.
  • Airside safety.
  • Ramp security awareness.
  • Future developments in the sector of ramp services.

Who should attend

  • airline or ground service provider , airport and ground handling staff

Supporting materials

  • The Airport Ramp Services course textbook.
  • The latest IATA Ground Operations Manual (IGOM) software MS WINDOWS® download* (single user license) represents a value of $141 included in the price of this course!.

Certificate awarded

  • You will receive an IATA Certificate upon successful completion of the IATA exam.
  • A Harvard ManageMentor© certificate of completion is awarded for each module.
  • You will receive IATA Leadership and Management Diploma.

Exam information

  • Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers(where physical presence is required).
  • Exam Format: Multiple Choice questions, Closed Text Book 3 hours.
  • Passing Grade: 60 correct answers , Distinction Grade: 90 correct answers.

Harvard ManageMentor© Exam

  • Exam Method: Online assessment 10 Questions.
  • Time Allowed: The assessment can be retaken as many times as you need to pass.
  • Passing Grade: You must score at least 70% on the assessment.