Ground Operations Management with AHM for the Leadership & Management Training Program
he IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station’s handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.
Upon completing this course, you will have the skills to:
Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
Build or refresh management and leadership skills
Respond to management challenges effectively
Course content
The key topics that are covered during this course include:
The importance of Operational and Occupational Health and Safety training
Managing risk and the components of Emergency Response Plans (ERPs)
The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM)
The latest trends in passenger/baggage handling and catering
Supporting materials
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Each participant will receive the Ground Operations Management course book and a complimentary copy of the latest IATA Airport Handling Manual (AHM) manual in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The AHM represents a value of $587 included in the price of this course!
This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.HMM offers the following on-demand features to help you achieve more on the job:
Concise lessons and tools for fast and effective learning
Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders
Who should attend
This course is recommended for:
Airlines, ground handling and other service providers
Airport authorities
Ground operations professionals at a supervisory level
Certificate awared
An IATA Certificate of Completion is awarded to participants successfully passing the final IATA exam.
Ground Operations Management with AHM for the Leadership & Management Training Program
he IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station’s handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.
This training program combines IATA’s trusted Ground Operations Management course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Course code: GOC005EBEN02
Upon completing this course, you will have the skills to:
The key topics that are covered during this course include:
Supporting materials
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Each participant will receive the Ground Operations Management course book and a complimentary copy of the latest IATA Airport Handling Manual (AHM) manual in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The AHM represents a value of $587 included in the price of this course!
HMM© access
This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.HMM offers the following on-demand features to help you achieve more on the job:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants successfully passing the final IATA exam.
Exam information
Please read the information about Online Exams with Remote Supervision (OERS).
Harvard ManageMentor© Exam
A Harvard ManageMentor© Certificate of Completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM© platform.
How to claim your Diploma
Upon successful completion of the 10 required HMM© modules and the IATA course, please Contact Us to claim your IATA Leadership and Management Diploma.