Airports have an obligation to coordinate multi-agency activities in emergency or crisis situations. Internal communication is essential for aligned and proper care and assistance to affected persons. All members of staff are exposed to emergency situations and may have a role in the coordinated response. Experience has shown that shock and confusion are one of the inefficacies discovered after such incidents. All the employees may have a role in case of emergency even it if is not a part of the initial Emergency Response Plan (ERP). This e-learning course makes you as a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with.
Course Code: APC003ELEN01
What you will learn
Upon completing this course, you will have the skills to:
Describe responsibilities, roles and functions of organizations involved in responding to emergencies or crises
Describe the basic Humanitarian Response facilities provided at airports
Recognize fundamental needs and requirements of directly affected persons and demonstrate empathetic communications
Act as trustable member of the “airport community” in the initial hours following an occurrence
Explain the most common used definitions, abbreviations and terminology
Differentiate between “response”, “recovery” and “Business Continuity”
Course content
The key topics that are covered during this course include:
Emergency and Crisis Management Fundamentals
Types and phases of emergencies
Responsibilities, roles and tasks
Immediate Accident Response
Recovery and Business Continuity
Humanitarian Response
Who should attend
This course is recommended for:
All Airport Operators’ personnel
Airline Station Staff
All Ground Service Providers’ personnel
Agencies such as Rescue and Fire Fighting,
Police, Security, Medical Services
Certificate awared
Upon successful completion of the assessment, you will be granted an Award that you can print for your records.
Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.
Airport Emergency Response Awareness
Airports have an obligation to coordinate multi-agency activities in emergency or crisis situations. Internal communication is essential for aligned and proper care and assistance to affected persons. All members of staff are exposed to emergency situations and may have a role in the coordinated response. Experience has shown that shock and confusion are one of the inefficacies discovered after such incidents. All the employees may have a role in case of emergency even it if is not a part of the initial Emergency Response Plan (ERP). This e-learning course makes you as a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with.
Course Code: APC003ELEN01
Upon completing this course, you will have the skills to:
The key topics that are covered during this course include:
This course is recommended for:
Upon successful completion of the assessment, you will be granted an Award that you can print for your records.
Assessment information
Please read the General Information on Self-study exams.
Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.