Course Code: GOC007EBEN01

Upon completing this course you will have the skills to:

• The ground operations working environment
• Standard ramp operations terminology
• The departments of an airport and how they work together
• Basic safety and security for efficient operations
• Procedures for key aircraft ground servicing tasks
• IATA Airport Handling Manual and IATA Ground Operations Manual standards
• Build or refresh management and leadership skills
• Respond to management challenges effectively

The key topics that are covered during this IATA course include:

• Introduction to the airside environment and airport ramp services
• Aircraft characteristics and turnaround plan
• Cleaning, catering and other services
• Ground service equipment
• Standard operating procedures
• Airside safety
• Ramp security awareness
• Future developments in the sector of ramp services

Supporting materials

This course covers the many aspects of below the wing operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Ground Operations Manual (IGOM). Therefore, the IGOM has been included in the study kit, as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.

The study kit includes:

• The Airport Ramp Services course book
• The latest IATA Ground Operations Manual (IGOM), in e-book format. The IGOM represents a value of $141 included in the price of this course!

HMM © access

This valuable online reference tool used by companies around the world will help you handle day-to-day management issues. The Harvard ManageMentor© content summary provides an outline of the courses which offer on-demand features to help you achieve more on the job:

• Concise lessons and tools for fast and effective learning
• Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
• Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
• Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
• Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
• Post-topic, on-the-job component where you work on your action plan and receive content, tips, and reminders

This course is recommended for:

• Anyone interested in pursuing a career with an airline or ground service provider
• Recently recruited airline, airport and ground handling staff

An IATA Certificate of Completion is awarded to participants successfully passing the final IATA exam.

Exam information

Please read the information about Online Exams with Remote Supervision (OERS).

• Method: Online exam with remote supervision (OERS)
• Format: 100 multiple-choice questions. Closed course book exam.
• Time Allowance: 3 hours
• Passing Grade: 60% correct answers
• Distinction Grade: 90% correct answers
• Number of exam attempts: 2

Harvard ManageMentor© Exam

A Harvard ManageMentor© Certificate of Completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM© platform.

• Method: Online assessment
• Format: Multiple-choice questions
• Number of questions: 10 or less per HMM© module
• Time allowed: The assessment can be retaken as many times as you need to pass
• Passing grade: You must score at least 70% on the assessment.

How to claim your Diploma

Upon successful completion of the 10 required HMM© modules and the IATA course, please Contact Us to claim your IATA Leadership and Management Diploma.