The IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station’s handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.
Course code: GOC004EBEN02
What you will learn
Upon completing this course, you will have the skills to:
Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Use and work with the latest edition of the IATA Airport Handling Manual (AHM)
Course content
The key topics that are covered during this course include:
The importance of Operational and Occupational Health and Safety training
Managing risk and the components of Emergency Response Plans (ERPs)
The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM)
The latest trends in passenger/baggage handling and catering
Supporting materials
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM), which includes the latest IATA Standard Ground Handling Agreement.
Each participant will receive the Ground Operations Management course book and a complimentary copy of the latest IATA Airport Handling Manual (AHM) manual in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The AHM represents a value of $620 included in the price of this course!
Who should attend
This course is recommended for:
Airlines, ground handling and other service providers
Airport authorities
Ground operations professionals at a supervisory level
Certificate awared
An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.
Ground Operations Management with AHM
The IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how about the key drivers to meet your station’s handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.
Course code: GOC004EBEN02
Upon completing this course, you will have the skills to:
The key topics that are covered during this course include:
Supporting materials
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM), which includes the latest IATA Standard Ground Handling Agreement.
Each participant will receive the Ground Operations Management course book and a complimentary copy of the latest IATA Airport Handling Manual (AHM) manual in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The AHM represents a value of $620 included in the price of this course!
This course is recommended for:
An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.
Exam information
Please read the information about Online Exams with Remote Supervision (OERS).