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Training

IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Assisting Travelers with Special Needs




What you will learn

Upon completing this course you will have the skills to:

  • Explain the service needs and business opportunities in the special needs travel market
  • Define support services available to travelers with special needs provided by the different non-air travel business sectors
  • Identify common airline services available to travelers with special needs, including standard codes and reservation procedures
  • Provide advice and assistance to regular passengers traveling abroad and experiencing an emergency health situation

Course content

  • Who are special needs travelers and how are they different or similar to regular travelers?
  • Growing your business in the special needs traveler segment
  • Which supplier services and support are available for special needs travelers, what to look for and how to secure them
  • Best practices in handling the emergency needs of your traveling customers

Who should attend

This course is recommended for:

  • Travel business staff and owners, including agencies, reservation centers and operators
  • Airport and/or airline passenger services staff
  • Medical support services providers


Certificate awarded

  • An IATA e-Certificate is awarded to participants successfully passing the final exam.

Exam information

  • Exam Format: Multiple Choice questions
  • Number of questions: 60
  • Time Allowance: 2 hours
  • Passing Grade: 70% correct answers
  • Number of exam attempts: 1

Egyptian Aviation Services EAS provide a unique and highly learner centered experience for students looking to forge a career in the Aviation

Our Training Center and our Instructors are authorized by the Egyptian Civil Aviation Authority ECCA