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Load Control & Communication
Representation and Supervision
Altea Competency Center (ACC)
EAS First Class Lounge
Ground Handling Training Center
Aircraft Sanitization Service
Certificates & Awards
EAS is an IATA training center authorized to perform the following courses with IATA certificates
IATA Airport Ramp Services Leadership & Management Diploma
The IATA course requires approximately 40 hours of study.
Additional time will be required for the
10 HMM© modules
. Each HMM© self-study module requires approximately 2-4 hours of study
What you will learn
The ground operations working environment.
Standard ramp operations terminology.
The departments of an airport and how they work together.
Basic safety and security for efficient operations.
Procedures for key aircraft ground servicing tasks.
IATA Airport Handling Manual and IATA Ground Operations Manual standards.
Build or refresh management and leadership skills.
Respond to management challenges effectively.
Career Management , Ethics at Work
Coaching , Diversity
Team Creation , Team Management
Leading the Business
Business Plan Development
Innovation and Creativity
Introduction to the airside environment and airport ramp services.
Aircraft characteristics and turnaround plan.
Cleaning, catering and other services.
Ground service equipment.
Standard operating procedures.
Ramp security awareness.
Future developments in the sector of ramp services.
Who should attend
airline or ground service provider , airport and ground handling staff
The Airport Ramp Services course textbook.
The latest IATA Ground Operations Manual (IGOM) software MS WINDOWS® download* (single user license)
represents a value of $141 included in the price of this course!
You will receive an IATA Certificate upon successful completion of the IATA exam.
A Harvard ManageMentor© certificate of completion is awarded for each module.
You will receive IATA Leadership and Management Diploma.
Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers(where physical presence is required).
Exam Format: Multiple Choice questions, Closed Text Book 3 hours.
Passing Grade: 60 correct answers , Distinction Grade: 90 correct answers.
Harvard ManageMentor© Exam
Exam Method: Online assessment 10 Questions.
Time Allowed: The assessment can be retaken as many times as you need to pass.
Passing Grade: You must score at least 70% on the assessment.
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