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Training

IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Passenger Ground Services


COURSE OBJECTIVES

  • Learn what it takes to work at one of the airline’s industry most visible airport position
  • Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
  • The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM).
  • The IATA Safety Audit for Ground Operations (ISAGO)
  • The IATA Passenger Services Conference Resolutions Manual (PSCRM).

COURSE DURATION

This course requires approximately 45 hours of study


What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course content

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

Who should attend

This course is recommended for:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

Certificate awarded

  • An IATA Certificate is awarded to participants successfully passing the final exam

Exam information

  • Exam Method:  Online exam with remote supervision
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2

Egyptian Aviation Services EAS provide a unique and highly learner centered experience for students looking to forge a career in the Aviation

Our Training Center and our Instructors are authorized by the Egyptian Civil Aviation Authority ECCA