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Training

IATA Training

EAS is an IATA training center authorized to perform the following courses with IATA certificates

IATA Ground Operations Management


COURSE OBJECTIVES

  • This course is available in textbook and e-textbook format
  • Control and Supervise an airline station in a self-handled or outsourced environment

COURSE DURATION

This course requires approximately 60-70 hours of study


What you will learn

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station's handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Course content

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA (Standard Ground Handling Agreement) contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

Who should attend

Participants are recommended to have at least 2 years of professional experience across ground handling functions

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

Supporting materials

  • The Ground Operations Management course textbook
  • The latest IATA Airport Handling Manual (AHM) software MS WINDOWS® download

Certificate awarded

  • An IATA Certificate is awarded to participants successfully passing the final exam

Exam information

  • Exam Method:  Online exam with remote supervision
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2

Egyptian Aviation Services EAS provide a unique and highly learner centered experience for students looking to forge a career in the Aviation

Our Training Center and our Instructors are authorized by the Egyptian Civil Aviation Authority ECCA