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About usEstablished at 1989, by initiation of The Egyptian Minister of Tourism and Civil Aviation with extended line of ground handling services comprising Passenger Handling, Ramp Handling, Load Control and Communication Services, Representation and Supervision Services, and DCS Management at Cairo International Airport then expanded to all airports in the Arab Republic of Egypt.
Vision & MissionOur Vision: To be the leading provider of ground handling in Egypt and extending our services worldwide. 
Our Mission: To present the targeted customers with high level ofsafe, reliable and efficient services. Safety as its highest priority ensuring that the best practice techniques are shared around the world.
Shareholders
  • Cairo Airport Company.
  • Civil Aviation Service Improvement Fund.
  • Egypt Air Holding Company.
  • Kuwait Airways.
  • British Airways.
  • KLM Royal Dutch Airlines.
  • Lufthansa German Airlines.
  • Misr Iran Development Bank.

Our Services

Our Services
  • Ramp Handling
    Description : Aircraft Marshalling. Offloading and loading the aircraft. outgoing sortation and Transportation. Supplying Ground Handling Equipment. Provision of G...
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  • Passenger Handling
    Description : Incoming passenger acceptance and guidance to baggage claim areas and terminal exit. We will assist passengers in case of delay or cancellation of fligh...
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  • Load Control & Communication
    Description : Coordination of aircraft servicing department. Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, p...
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  • Representation and Supervision
    Description : Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, pol...
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  • Altea Competency Center (ACC)
    Description : Egyptian Aviation Services (EAS) purchased and had been using for many years the CODECO DCS to perform the passenger and ramp services activities in all it...
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  • EAS First Class Lounge
    Description : As part of our continued journey to offer the finest passenger experience and satisfy our partners' key customers, we are pleased to announce the opening...
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  • Cool Dollies
    Description : Transportation of perishable goods from the cargo warehouses to the aircraft served by our company. It is a new service that was not previously availabl...
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  • Aircraft Sanitization Service
    Description : Egyptian Aviation Service provides an Exclusive Service  of Specialty Aircraft Sanitization Service As Disinfection and Sanitation practices can pla...
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  • Ground Handling Training Center
    Purpose : Training has been certified in accordance with the ECAA & IATA authorized - ATC standard and committed to partner with an ability to meet the high quality stan...
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  • Aviation Security
    Description : Documents Verification Security Supervision Security at the access gate point Follow up a metal detector procedures Security at the sorting area Loc...
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Certificates & Awards

With quality in mind, EAS was established by the end of the year 1989, by initiation of The Minister of Tourism and Civil Aviation at that time. The main activity of EAS is to provide Ground Handling Services, Basically to foreign airlines. These services include Ramp Handling, Passenger Handling, Catering and Cargo.
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EAS at Glance

IATA Serving the Travel Customer (partner-taught or self-study)

What you will learn

Upon completing this course you will be able to:

  • Explain why good customer service is important in the travel industry
  • Define customer service as an integral element in the travel professional’s role
  • List effective “do’s and don’ts” when serving customers via different communication channels
  • State the benefits of developing customer loyalty and strategies for building customer loyalty
  • Identify steps and methods for handling upset customers
  • Relate job performance to workplace stress and recommend coping strategies for travel professionals

Course content

  • Customer Service in the Travel Industry
  • Communicating with Customers
  • Customer Service and Technology
  • Winning Customer Loyalty
  • Handling Difficult Customers
  • Coping with Work Stress

Who should attend

This course is recommended for:

  • Travel agents
  • Airline reservation or ticket agents
  • Tour operators
  • Call center agents

 Certificate awarded

Upon successful completion of the exam, you will be awarded an IATA Certificate available for you to print for your records.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

  • Exam Delivery Method: Non-supervised online-based exam. Exam can be taken any time at your convenience.
  • Exam Format: Multiple-choice questions
  • Number of questions: 60
  • Time Allowance: 2 hours
  • Passing Grade: 70% correct answers
  • Number of exam attempts: 1

COURSE PRICE: USD 100 (e-book)


Apply For Application
1850
Employees
2500
Equipments
200
Clients
6
Certificates